Customer Support Specialist

We are looking for a Customer Support Specialist to help our customers resolve technical issues and get the most out of Zamblek products. You will work directly with customers, investigate problems, provide clear solutions, and collaborate with our development team when deeper technical assistance is required.

Responsibilities

• Respond to customer questions and support requests.

• Troubleshoot technical issues and provide clear solutions.

• Help customers with product installation, configuration, and usage.

• Reproduce and document reported bugs.

• Escalate complex technical issues to the engineering team.

• Create and improve support documentation and knowledge-base articles.

• Maintain a professional and helpful customer experience.

• Identify recurring customer issues and suggest product improvements.

Requirements

• Strong communication and problem-solving skills.

• Good understanding of web technologies.

• Basic knowledge of PHP, MySQL, HTML, CSS, and JavaScript is a plus.

• Ability to troubleshoot technical issues.

• Comfortable working with support/ticketing systems.

• Strong written English.

• Patient, organized, and customer-focused.